Policies

  • Lottie Arvids Virtual Services customer privacy notice

    This privacy notice tells you what to expect us to do with your personal information.

    • Contact details

    • What information we collect, use, and why

    • Lawful bases and data protection rights

    • Where we get personal information from

    • How long we keep information

    • Who we share information with

    • Sharing information outside the UK

    • How to complain

    Contact details

    Email lottie@lottiearvidsva.co.uk

    What information we collect, use, and why

    We collect or use the following information to provide and improve products and services for clients:

    • Names and contact details

    • Addresses

    • Occupation

    • Third party information (such as family members or other relevant parties)

    • Payment details (including card or bank information for transfers and direct debits)

    • Transaction data (including details about payments to and from you and details of products and services you have purchased)

    • Usage data (including information about how you interact with and use our website, products and services)

    • Information relating to compliments or complaints

    • Website user information

    We collect or use the following personal information for the operation of client or customer accounts:

    • Names and contact details

    • Addresses

    • Purchase or service history 1 2 February 2026 2 February 2026 2

    • Technical data, including information about browser and operating systems

    We collect or use the following personal information to comply with legal requirements:

    • Name

    • Contact information

    • Client account information

    We collect or use the following personal information for dealing with queries, complaints or claims:

    • Names and contact details

    • Addresses

    • Purchase or service history

    • Customer or client accounts and records

    • Financial transaction information

    • Correspondence

    Lawful bases and data protection rights

    Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

    Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

    • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

    • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

    • Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

    • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

    • Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

    • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

    • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

    If you make a request, we must respond to you without undue delay and in any event within one month.

    To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

    Our lawful bases for the collection and use of your data

    Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

    • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

    • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

    Our legitimate interests are:

    • We use personal information to deliver and improve our services, respond to enquiries, and ensure a smooth and professional client experience. This includes using information such as names and feedback provided voluntarily in testimonials. Doing so helps prospective clients understand the quality and nature of the services we offer, and supports the growth and sustainability of the business. We only use the minimum information necessary, 3 2 February 2026 and this use has a low impact on individuals while providing clear benefits to both clients and the business.”

    For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

    • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

    • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

    Our legitimate interests are:

    • We use personal information to manage client relationships, maintain accurate records, and ensure the smooth operation of client accounts. This includes handling contact details, service history, and financial information so we can communicate effectively, provide ongoing support, and keep necessary business records. This processing is minimal, expected, and has a low impact on individuals, while providing clear benefits such as efficient service delivery, accurate invoicing, and continuity of support

    For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

    Our lawful bases for collecting or using personal information to comply with legal requirements:

    • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

    Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

    • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

    • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 4 2 February 2026

    • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

    • We use personal information to respond to enquiries, resolve issues, and manage any complaints or claims in a fair and efficient way. This may include using contact details, service history, and relevant correspondence so we can understand the situation and provide an appropriate response. This processing is necessary to protect both clients and the business, ensure transparency, and maintain high service standards. The impact on individuals is minimal, and we only use the information needed to address the query or concern effectively

    For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

    Where we get personal information from

    • Directly from you

    • Suppliers and service providers

    • Third parties:

    • Occasionally, we receive personal information from third parties, for example when someone is referred to us by an existing client or professional contact. This is limited to the information needed to make the introduction, such as a name and contact details

    How long we keep information

    We rely on the UK adequacy regulations for transfers to countries in the European Economic Area (EEA). Where personal data is transferred to countries outside the UK that do not have an adequacy decision, we use the Addendum to the EU Standard Contractual Clauses (SCCs) to ensure appropriate safeguards are in place.

    For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

    Who we share information with

    Data processors

    Cloud email provider (UK\/EU), website hosting provider (UK\/EU), cloud storage provider (UK\/EU), accounting and invoicing software provider (UK\/EU), scheduling and communication tools (UK\/EU).

    This data processor does the following activities for us: Our data processors provide services that support the operation of the business, such as hosting our website, managing email communications, storing files securely in the cloud, processing invoices and payments, and enabling online scheduling or form submissions. They process personal information only on our instructions and only for the purpose of delivering these services

    Others we share personal information with

    • Professional or legal advisors

    • Organisations we’re legally obliged to share personal information with

    • Publicly on our website, social media or other marketing and information media

    Sharing information outside the UK

    Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

    For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

    Organisation name: Cloud-based service providers (email, website hosting, cloud storage, scheduling, and invoicing tools)

    Category of recipient: technology service providers \/ cloud software providers

    Country the personal information is sent to: United States and EEA How the transfer complies with UK data protection law:

    Addendum to the EU Standard Contractual Clauses (SCCs)

    Where necessary, our data processors will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

    For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

    Organisation name: Cloud-based service providers (email, website hosting, cloud storage, scheduling, and invoicing tools)

    Category of recipient: Technology service providers \/ cloud software providers

    Country the personal information is sent to: United States and European Economic Area (EEA)

    How the transfer complies with UK data protection law: The International Data Transfer Agreement (IDTA)

    How to complain

    If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. You may raise your complaint by email, and I will acknowledge and respond within the required timeframe.

    If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

    The ICO’s address:

    Information Commissioner’s Office

    Wycliffe House Water Lane Wilmslow

    Cheshire SK9 5AF

    Helpline number: 0303 123 1113

    Website: https://www.ico.org.uk/make-a-complaint

    Last updated 7 2 February 2026

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  • Cookies Policy 

    Last updated: February 09, 2026 

    This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used. This Cookies Policy has been created with the help of the Cookies Policy Generator. 

    Cookies do not typically contain any information that personally identifies a user, but personal information that We store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy, if and when We make it available within the Website or on our website. 

    We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use. 

    Interpretation and Definitions 

    Interpretation 

    The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. 

    Definitions 

    For the purposes of this Cookies Policy: 

    • Company (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to Lottie Arvids Virtual Services. 

    • Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses. 

    • You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable. 

    The use of the Cookies 

    Type of Cookies We Use 

    Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser. 

    Where required by law, We will request your consent before using Cookies that are not strictly necessary. Strictly necessary Cookies are used to provide the Website and cannot be switched off in our systems. 

    We use both session and persistent Cookies for the purposes set out below: 

    Necessary / Essential Cookies 

    Type: Session Cookies 

    Administered by: Us 

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. 

    Functionality Cookies 

    Type: Persistent Cookies 

    Administered by: Us 

    Purpose: These Cookies allow Us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website. 

    Your Choices Regarding Cookies 

    If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with the Website. You may use this option for preventing the use of Cookies at any time. 

    If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly. 

    If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser. 

    For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050 

    For the Microsoft Edge browser, please visit this page from Microsoft: https://support.microsoft.com/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09 

    For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored 

    For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac 

    For any other web browser, please visit your web browser's official web pages. 

    Changes to this Cookies Policy 

    We may update this Cookies Policy from time to time. The "Last updated" date at the top indicates when it was last revised. 

    Contact Us 

    If you have any questions about this Cookies Policy, You can contact us: 

    • By email: lottie.arvids@hotmail.com 

  • Website - terms OF USE, acceptable use

    Thanks for dropping by our website. Our website content is for your general information and use only. It may change from time to time. 

    These Terms set out a legally binding arrangement for you to use our website. If you do not agree to these Terms, please leave. If you continue to use our website it will be on these terms. 

    • If you enter any information about yourself on our website, including in any contact form, we will hold and use that information in accordance with our privacy policy. 

    • Please check the service/product descriptions before purchasing and make sure they suit your requirements. Our Terms of Business for the supply of goods and services are available separately. 

    • If this website uses cookies, you can decide which ones to allow.  

    • The information on our website is designed to be a general guide. You should take specific advice about your situation before acting on any general advice given 

    • This website contains material which is owned by or licensed to us. All of it is someone’s copyright. You may not copy or use all or part of the design or content of this site without our written permission. You can apply for this permission by emailing us letting us know exactly what you want to copy and why.  

    • You are only authorised to: 

    • browse the site 

    • contact us using the contact forms 

    • comment on blogs (where commenting is permitted) subject to moderation. 

    • You must not attempt to distribute viruses, malware or other harmful code, send multiple requests for access and files to the point of overwhelming our server, attempt to distribute spam or unsolicited material via our site, or attempt to gain unauthorised access to our server, accounts, or networks. 

    • When sharing a link to our site you must not suggest we promote or endorse any other business, product, or service, unless we have published that we do or you have obtained permission in writing from us to do this. 

    • This website may also include links to other websites. They do not automatically signify that we endorse those websites. If you follow those links, our privacy and cookie policies (if any) cease to apply. 

    • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the jurisdiction of the country we are based in 

    We hope you find our website useful and helpful, and we always welcome comments as to how we may improve it. Please contact us using the details on this site. 

    © 2020 Irenicon Ltd. All rights reserved. KoffeeKlatch is a registered trademark of Irenicon Ltd  

    To copy or adapt this, please call 020 3887 0500 or email support@koffeeklatch.zendesk.com



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